Cancellations and Returns
Note: The "right to cancel" period only applies to consumers and not to business buyers.
Your right to cancel
As a consumer, you have the right to cancel your order and contract with Vufold ltd, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, within 14 days without giving a reason.
Your right to cancel and cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires, physical possession of the product(s).
Please note: Any order placed for bespoke/customizable items or product(s), which includes all Status windows and doors (non-express), all Supreme bifolds, windows and sliding doors, Ultra windows, roof lights and roof lanterns (non-express) and blinds cannot be ammended or cancelled.
To exercise this right, you must inform us at Vufold Ltd, Queens Avenue, Macclesfield, SK10 2BN, EMAIL: [email protected] TEL: 01625 44 28 99, of your decision to cancel this contract by a clear statement of written means (Letter by post or Email). You may use the cancellation form provided on the website if you so wish. Our preference for written communication is via email.
To meet the cancellation deadline, you must send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
IMPORTANT: Product(s) must be received by us at the address above no later than 14 days after you inform us of your cancellation.
If you cancel this order/contract we will reimburse to you all payments received from you except:
- The supplementary cost where you chose express delivery as a preferred delivery option and paid extra from the default free delivery option.
- Loss of value due to damage, missing parts and unnecessary handling of the product(s) by you.
All monies due will be reimbursed to you without undue delay and not later than:
- 14 days after the day we receive the product(s) back to our warehouse
- If the product(s) had not been supplied to you, 14 days after the day you informed us of your right to cancel.
We will make the reimbursement due to you using the same means of payment you used to pay for the product(s) you ordered, ie back on your credit card, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. We may hold back reimbursement until we have received the product(s) back in our warehouse.
If your order has been received and you exercise your right to cancel, you will have to make your own arrangements and bear the direct cost of returning the products to our warehouse. The cost for returning door sets will vary from carrier to carrier and will depend on the postcode collection point and the size and weight of the door set. Smaller, less heavy items will be a lesser cost.
Importantly the product(s) must be insured by you and the transport company must allow time for checking the product whilst in their presence for any missing parts or damage. If this checking time is not allowed, then you agree to accept our finding once checked.
We strongly advise that you take photographs of each individual package to be returned to us and supply these photos to us prior to collection from your chosen transport company. This is for your own protection against goods arriving to us damaged.
If you cancel your order/contract with us we request that product(s) should not be unpacked on arrival where it is not necessary to assess or handle the products. If you do unpack, it is your responsibility and in your own interest to ensure adequate packing of the product(s) for them to be returned to our warehouse.
If you have installed the door set or used the Vufold Installation service and exercise your right to cancel, it is your responsibility to have the product uninstalled, packaged sufficiently for transportation back to us and accept that the product will be classified as used and therefore we have the right to deduct from your reimbursement the lost value of item(s) for resale.
If the product is received by you and has transit damage to the outer packaging then this must be noted when signing the carrier’s delivery note or handheld computer. If it is obvious that the whole set has been damaged during transit then you can refuse delivery and ask for a replacement set to be sent.
Manufacturing faults on arrival or missing parts
If when unpacking the product(s) and within 72 hours of delivery you find that there is a manufacturing fault or missing parts then there is no need to return the full set as you can contact our customer service department on 01625 44 28 99 and they will send out replacement parts. (See our Home Owners Manual on the Website for full details).
Guarantees against future manufacturing faults
See on the Website our guarantee, assembly and installation instructions, care and maintenance instructions and our Home Owners Manual.