Terms and Conditions - Vufold including our brand named products
1. Your Acceptance
By using and/or visiting the www.vufold.co.uk web site (otherwise referred to as the Website, us, we, or our), you hereby agree to these terms and conditions. If you do not agree to these terms, then please do not use the Website. The Website is the property of Vufold. (the “Owner”).
These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website.
These terms and conditions do not affect your statutory rights.
If you decide to register with the Website, take care of your account by never sharing your user details with anyone and selecting a password unique to this site. Each registration is for a single user only. The Owner will under no circumstances be liable for any losses caused by any unauthorised use of your account. Please note that you may be liable for any losses suffered by the Owners or others due to such unauthorised use.
For further information please read our Security page on the Website.
4. Access to the Website
We will try to ensure that the Website is available 100% of the time for our customers. However, we shall not be liable if the Website is unavailable at any time and for any period, irrespective of reason.
5. Copyright and Database Rights
Unless otherwise stated, the copyright and other intellectual property rights for all materials on the Website are owned by Vufold. You may download and print extracts from this Website for your personal, non-commercial use. Any use of extracts of the Website for any other purpose is prohibited.
Any rights not expressly granted in these terms are reserved.
We accept Visa and Mastercard credit cards and Maestro, Visa debit and Solo debit cards via the website. We also offer BACs payments as an option if an order is placed by telephone via our sales team.
7. Placing an Order
At checkout, you have the option to create an account or checkout as a guest. If you create an account you will be able to log in to your account and view your order(s), delivery addresses, contact address and you can also unsubscribe from newsletters.
When you place an order through the Website, we will send an email to confirm that we have received the order. All orders are subject to these terms and conditions.
We cannot accept an order until payment has been received in full for all products and any related delivery charges.
Orders placed on the Website represent an offer to purchase a product. It is accepted for each product when we send you an email to confirm that the order has been received. We reserve the right to reject any order for any reason.
All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. If we cannot fulfil the order we will refund any payments we have received from you as soon as possible and within 30 days.
Our delivery procedure is set out in our separate document ‘Delivery information’. However it is the responsibility of our customers to follow this procedure and the checking process, for damage reporting, required by our carriers when arriving at the site. Please read the ‘Delivery information’ we provide on the Website carefully.
The prices on the Website include delivery charges to most areas of England, Wales and Scotland apart from off-shore locations, including but not limited to the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland. For off-shore location delivery charges please contact us by email or telephone prior to placing your order. Outlying areas will have a delivery surcharged. Please see the ‘Delivery Information’ page for further details.
All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.
Should we try and fail to deliver on the proposed delivery date because there is no-one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.
We recommend that you do not book fitters until your order has been checked and received.
Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.
9. Changing your agreed delivery date
Once you have booked and agreed your delivery date you will incur a charge of £100 if you wish to re-schedule the delivery because your goods may have already left our premises. This payment will be required prior to re-arranging the delivery date.
All prices are inclusive of VAT where appropriate. Our Website contains a number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that where a product’s correct price is less than our stated price or higher than our stated price we will contact you for instructions before dispatching the product.
All prices are subject to change without prior notification. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.
11. Price Match Promise
Price match includes the cost of the product plus any delivery charges. The product has to be like-for-like having the same specification which includes:
• Door/Window thickness
• Material of the entire door/window set
• U Value
• FSC approved
• CE marked
The Product seen must not be on promotion or sale. The product must be in stock and available for delivery. The product has to be sold by a UK company in the UK and priced in GBR. Unfortunately we don’t offer price matching for products purchased on finance.
To make a claim
Please provide the URL of the product. Once we have verified your claim and agreed the product in question is of the same standard we will honour the lower price.
We provide guarantees on many of our products where stated or where our guarantee logo appears. Please take time to read and understand the guarantee which is posted on the Website. Our guarantees are linked and combined to following the procedures and recommendations in our assembly and installation instructions, care and maintenance procedures, and our Home Owners manual. These can be downloaded, printed or read on the Website. All purchasers should read these documents prior to receipt of delivery in order to fully understand the requirements and terms.
PLEASE NOTE: If you believe you have a claim for manufacturing defects under the Guarantee Terms and require a site visit from either a Vufold representative or a locksmith, there will be an initial charge of £250 or £134 respectively, before the visit can be arranged. Further details regarding these charges are covered on the guarantee webpage.
13. Cancellation, Returns and Refunds
Please read your rights to cancelling an order and our return and refund policy as shown here.
14. Complaints and Handling Policy
If you are not satisfied with any aspect of the service or products received from Vufold Ltd please inform us about your complaint by either letter, email, telephone or the contact us form on the website.
At Vufold we want to make sure our customers get the best products and service possible. However, if you are not happy with the service you have received we would like to hear about it - that way we can do something to put it right. We want to make it easy for you to tell us of your experience, fully investigate your complaint giving the attention it deserves, resolve your complaint fairly and reasonably without delay and to make sure you are satisfied with how your complaint was handled.
We aim to resolve your complaint in a fast and effective manner and at the earliest opportunity but if we can’t due to more in depth investigation requirements, we will agree a timescale with you and remain in direct contact with you on a regular basis. From receipt of your complaint, we will acknowledge and respond to you within 2 business working days (excludes the period between Christmas and New Year)
15. Finance Related Complaints
The Financial Ombudsman Service
Our aim is to resolve all complaints internally. However, if after receiving our final decision or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown overleaf.
Please note: Only complaints relating to the sale of financial services should be referred to FOS.
If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response.
The Financial Ombudsman Service
London, E14 9SR
Or you can telephone on: 0800 023 4567
Or email: email@example.com
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk
16. Product Reviews
After you have purchased a product we will send you an email inviting you to leave feedback on that particular product. These reviews are very helpful for us to identify any issues and for potential customers to hear what an existing customer has to say about Vufold and its products. When leaving a review you acknowledge that any review, feedback or rating which you leave may be published and agree it can be displayed and used for as long as we consider it appropriate. Your review will not disclose any personal data about you or identify you other than the name you input on the review form.
By submitting a review, you grant Vufold a non-exclusive royalty-free license to use or edit ( but not falsely alter) any review posted by you. We reserve the right to publish, edit or remove reviews as we deem fit without giving you notice.
Vufold will not be held responsible for a decision to purchase an item based on the review, rating and feedback left by existing and previous customers.
17. Image/Photo Submission
We will pay £50 for images that are emailed to us via the email address firstname.lastname@example.org, of a Vufold door set installed in your home or installed by you in a client/customer/another’s home that we subsequently post on the website. The £50 payment is on a per order basis and is not payable for each image submitted from that order.
No personal information to identify you or the address will be published or used. Any text information will be limited to property type, county location and door range. For example: Vufold Ultra on detached house in Cheshire.
By submitting a photo and receiving payment, you grant Vufold a non-exclusive royalty-free license to use the image on web, print email or other form of advertising Vufold deem fit without giving notice. We reserve the right to publish, edit or remove photos and images without giving you notice.
18. Limitations of Liability
Nothing in these terms shall exclude or in any way limit the Owners liability for fraud, or for death or personal injury caused by negligence, or any other liability to the extent such liability may be excluded or limited as a matter of law. The Owner will not be liable for any loss of actual or anticipated income or profits, loss of contract or for any special, indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known. Subject to the aforesaid, the Owners maximum aggregate liability under or in connection with this agreement, whether in contract, tort (including negligence) or otherwise, will in no circumstances exceed £1000.
For the avoidance of doubt, the Owner shall not be liable in any way for user submissions or for the defamatory, offensive or illegal conduct of any third party.
The Website is controlled and offered by the Owner in the United Kingdom. The Owner makes no representations and gives no warranties that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own risk and are responsible for compliance with any local laws.
You agree to defend, indemnify and hold harmless the Owner, its directors, employees and agents, from and against any and all claims, damages, losses, liabilities, costs or expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Website; (ii) your breach of any of these terms; (iii) your breach of any third party right; (iv) any claim that any one of your submissions caused damage to a third party. This indemnity shall survive your use of the Website.
All sizes quoted are approximate. Imagery used on the Website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on the Website.
We cannot and do not guarantee that any material available for downloading from our website will be free from infections, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements.
21. Our Legal Duties
We are under legal obligation and it is our duty to supply goods to you where we have taken payment and entered in a sales contract with you. We acknowledge the existence of the Consumer Protection from Unfair Trading regulation 2008 and the relevant codes of conduct as defined in regulation 5(3)(b) regarding misleading actions and marketing of products that can confuse consumers.
These terms and any rights of licences granted hereunder may not be transferred or assigned by you.
We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should therefore, read the terms and conditions each time you access this website.
The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
Tel: 01625 44 28 99 or email email@example.com
Company number: 6633148