Christmas Order and Delivery Services
To ensure you have your products intime for Christmas, please see the below timescales;
|Product||Order By Date|
|Traditional and Contemporary Front Doors||Order by midnight Monday 13th November|
|Traditional and Contemporary Roof Lanterns||Order by midnight Monday 20th November|
|Roof Lights||Order by midnight Monday 20th November|
|Supreme Sliding Doors||Order by midnight Monday 27th November|
|Casement and Flush Casement Windows||Order by midnight Monday 27th November|
|Status Bifolds, French Doors and Sliding Doors||Order by midnight Monday 27th November|
|Supreme Bifolds and French Doors (non-express)||Order by midnight Monday 27th November|
|Blinds||Order by midnight Wednesday 6th December|
|Accessories||Order by midnight Sunday 10th December|
|Finesse, Edge and Inspire Internal Doors||Order by midnight Wednesday 13th December|
|Supreme Express||Order by midnight Wednesday 13th December|
|Ultimate Front Doors||Order by midnight Wednesday 13th December|
|Master and Elite Bifold and French Doors||Order by midnight Wednesday 13th December|
|Ultra Bifolds||Order by midnight Wednesday 13th December|
After these dates in some cases, we may be still able to accommodate your pre-Christmas delivery requirements, so please get in touch with us to discuss. Alternatively, you can arrange a collection from us with notice up until and including Friday 22nd December.
Any products ordered after the above dates will be delivered from 2nd January 2024 onwards.
Please note: The sales and customer services departments will not be available for enquiries, information or telephone ordering from 4pm on Friday 22nd December 2023 to 8:30 am Tuesday 2nd January 2024. Please use the information centre on the website during this period and order your Vufold product directly from the website.
VUFOLD OFFERS A 3 DAY DELIVERY ON ALL TIMBER DOORS & STATUS EXPRESS ALUMINIUM DOORS
No need to order well in advance, you can order just in time to tie in with other works.
FREE STANDARD UK MAINLAND DELIVERY FOR ORDERS OVER £250**
Delivery is free for orders over £250 to England, Wales and Scotland apart from off-shore locations, including, but not limited to, the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.
We operate a professional 2-man home delivery service with delivery to ‘in area’ mainland UK postcodes within 3 working days on timber and Supreme Express products from the order being accepted. ‘Out of area’ postcodes which include AB (Aberdeen), PH1-15 only, PH16+ (Perth), PA20+ (Paisley), G80 (Glasgow), IV (Inverness), KW (Kirkwall), TR (Truro), DD (Dundee), FK (Falkirk), KY (Kirkcaldy), LL, CT, TQ (Torquay), PL (Plymouth), EX (Exeter), and SA20+ (Swansea), will take between 3 to 5 working days from the order being accepted.
**A delivery surcharge will apply to the below postcode areas and will be specified at checkout once the delivery address has been added.
£36 surcharge: AB (all areas); PA24-27; PA32-33; PA36-38; PH16-26; PH31; PH33-34; PH49-50; G81-84; SA20-99
£72 surcharge: KW1-14; IV1-40; IV52-54; PA21; PA28-31; PA34-35; PA37; PA80; PH32; PH35-40; TR1-20
**A delivery surcharge will apply to Sliding Doors over 3M.
For windows, roof glazing, composite doors and the aluminium ranges of bifold doors, sliding patio doors and French doors (non-express Supreme and Status ranges) please see the delivery/lead time specified on the individual product page.
When your products have been dispatched, you will be contacted by the Customer Service delivery team who will give you a date and approximate time for the delivery. Every care is taken to ensure these dates and times are adhered to but there may be circumstances beyond our control, such as weather or traffic conditions, that result in a slight delay.
We will assume that when an order is placed, you are willing and able to accept delivery of your Vufold product(s) within the above time frame and day to suit our delivery route.
We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.
Please be aware the delivery company will not take items up or down any flights of stairs.
Once your doors have left our warehouse and have been collected by our transport company, the delivery process has begun and therefore you can no longer delay the delivery. Delaying beyond our delivery time scales may incur extra charges which will be the responsibility of the purchaser. These extra charges will need to be paid for prior to the delivery.**Not available for Supreme Express**
Once you have ordered your blinds and we have received cleared payment, we will put them into production and you should expect them to be delivered within 10 days. Please note your blinds will be dispatched separately to any other items you may have ordered. We use a courier service to dispatch the blinds to you who typically deliver between 8am-6pm Monday to Friday. Please be aware we do require you to sign for your blind delivery, however if no one is home when delivery is attempted the courier will leave a card. This will enable you to rearrange delivery directly with the courier for your convenience.
FRONT DOOR ACCESSORY ITEM(S) DELIVERY
Delivery charges for these products may vary depending on product type and the quantity ordered, up to a maximum value of £9.99.
Please see individual product pages for more details.
ACCESSORY ITEM(S) DELIVERY (EXCLUDING BLINDS)
Delivery is charged at £4.99 if under £100 and will be delivered between 2 to 4 working days from order accepted.
24 HOUR COLLECTION FROM OUR WAREHOUSE
Been let down by another supplier or miss calculated your timings, no problem you can collect direct from us with just 24 hours' notice, Monday to Friday only. If you prefer to collect from us, we can have your set of doors ready for collection within 24 hours of your order being received (subject to payment being cleared before collection or by paying cash on collection).
Should any of the above not meet your delivery/collection requirements, please contact our customer service team on 01625 442 899.
BANK HOLIDAYS AND CHRISTMAS
Normal delivery times are not applicable over bank holidays and Christmas.
CHANGE OF ADDRESS
Once an order has been accepted by Vufold, we will not accept requests for a change of delivery address. The delivery company will only deliver to the address we provide to them and they also will not accept requests for a change of delivery address.
CHANGE OF AGREED DELIVERY DATE
Once you have been offered and agreed your delivery date, you will incur a charge of £100 if you wish to re-schedule the delivery. This payment will be required prior to re-arranging the delivery date.
Vufold only uses reputable 3rd party companies for the delivery of our products. Whilst we have very few delivery issues, from time-to-time things can go wrong. The below information is to protect you in the event of any unforeseen circumstances, so it is important our guidance is followed.
We do not recommend booking your installation until you have received your order and it has been fully checked for any missing or damaged parts. We will not accept liability for any costs incurred due to any delays to your installation. Please ensure you have had this discussion with the relevant person(s), including any other trades prior to booking in the installation.
Before your delivery arrives, it is important that you have made the relevant arrangements to ensure somebody is available to check and sign for the goods on the agreed delivery date. We recommend this is carried out by you / the original purchaser. If you are giving this responsibility to another person, it is important you advise them to follow the correct procedure when accepting the goods as set out below.
When your delivery arrives and before you accept the goods into your property, please check the itemised paperwork provided by the delivery company matches the number of items being delivered. Please then check all items to confirm there has been no obvious damage to the packaging and goods by fully inspecting all faces, edges and corners. Please also ensure it is your name and post code printed on the labels on each of the individual items.
If there are any discrepancies in the quantities of doors / packs received, or packaging damage is evident, and / or there is an incorrect label, please contact our Customer Service Helpline immediately whilst the delivery company is still there. We will then advise you on the best course of action.
If you have taken delivery outside of our normal working hours or if it is not possible to contact our customer service department, and there are any missing items, and / or damage to the packaging, please clearly record on the delivery company's paperwork what is missing and / or damaged. Accept delivery of your order and contact our customer service department within 72 hours of receipt of the goods.
IMPORTANT: You should never sign the delivery documents as “Unchecked”. Any shortages and / or damages must be noted on the delivery paperwork, no exceptions. We cannot accept any claims for missing items and / or any damaged items if it has not been recorded on the delivery paperwork, regardless of who you have arranged to accept your order.
If everything is satisfactory with the delivery, the items can then be carried into your room of choice and the delivery paperwork signed accordingly. You should then fully unpack the product(s) and check for manufacturing faults, defects, or missing parts within 72 hours of receiving delivery. You’ll find a full list of the items you should have received in the assembly instructions included within the hardware pack. Please note there is no need to refuse delivery and or return the full set if a component is found to be defective or missing.
IMPORTANT: We cannot accept claims for any damages, scratched glass, scratched aluminium or missing items after 72 hours following delivery or after installation has begun.
HANDLING AND STORAGE
The products are heavy and weigh approximately 30kg to 60kg each. They will therefore need two people to carry them.
When storing products before installation, once all items have been checked, they should be re-packed and kept in their original packaging, handled with care, and stored in a dry, ventilated building. Doors and frames should be stored flat on a level surface - not on edge or on end. Loose glass units should never be placed directly onto cold floors such as concrete, but should be placed on cardboard, sheeting or wooden batons, on edge rather than flat.
If you are transporting the goods to an alternative address other than provided on your original order, it is important you fully inspect the goods for any damages or missing items before arranging forwarding transportation. We cannot accept any claims for damages or missing items should the goods have been forwarded on to an alternative location.