Delivery Information

Please note: We continue to deliver within 72 hours for all products with a 3 day delivery.

Christmas Order and Delivery Services

To ensure you have your products in time for Christmas please see the below timescales:

  • All Supreme bifolds and French doors must be ordered by 12 noon on 8th September 2021 for guaranteed delivery before Christmas.

Any of these products ordered after the above dates will be delivered from 4th January 2021 onwards.

For safety reasons relating to COVID-19, deliveries are currently to the threshold only and our customers are not being asked to sign for their goods.

3 Day Delivery on all Timber Doors & Status Express Aluminum Doors

No need to order well in advance, you can order just in time to tie in with other works and keep your money in your bank. Also, you can store your products with us by delaying dispatch (see below for further information) so you don't have to worry about cluttering up your house, get them when you need to install them.

Free Standard UK Mainland Delivery for orders over £100**

Delivery is free for orders over £100 to England, Wales and Scotland apart from off-shore locations, including, but not limited to, the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland.

We operate a professional 2-man home delivery service with delivery to most mainland UK postcodes within 3 working days on timber products from the order being accepted. Areas which include postcodes AB (Aberdeen), PH1-15 only, PH16+ (Perth), PA20+ (Paisley), G80 (Glasgow), IV (Inverness), KW (Kirkwall), TR (Truro), DD (Dundee), FK (Falkirk), KY (Kirkcaldy), LL, CT, TQ (Torquay), PL (Plymouth), EX (Exeter), and SA20+ (Swansea), will take between 3 to 5 working days from the order being accepted. Please be aware the delivery company will not take items up any flights of stairs.

**A delivery surcharge will apply to the below postcode areas and will be specified at checkout once the delivery address has been added.
£36 surcharge: AB (all areas); PA24-27; PA32-33; PA36-38; PH16-26; PH31; PH33-34; PH49-50; G81-84; SA20-99
£72 surcharge: KW1-14; IV1-40; IV51-54; PA21; PA28-31; PA34-35; PA37; PA80; PH32; PH35-40; TR1-20

**A delivery surcharge will apply to Sliding Doors over 3M. 

For windows, roof glazing and the aluminium ranges of bifold doors and french doors ( Supreme and Status ranges) please see the delivery/lead time specified on the individual product page.

When your products have been dispatched, you will be contacted by the Customer Service delivery team who will give you a date and approximate time for the delivery. Every care is taken to ensure these dates and times are adhered to but there may be circumstances beyond our control, such as weather or traffic conditions, that result in a slight delay.

We will assume that when an order is placed, you are willing and able to accept delivery of your Vufold product(s) within the above time frame and day to suit our delivery route.

Delayed Despatch

If you wish to delay your delivery outside of these time scales, you can select to delay the dispatch of your products up to 4 weeks via the delivery method section at checkout. Once your doors have left our warehouse and have been collected by our transport company, the delivery process has begun and therefore you can no longer delay the delivery. Delaying beyond our delivery time scales may incur extra charges which will be the responsibility of the purchaser. These extra charges will need to be paid for prior to the delivery.

BLINDS ORDERS

Once you have ordered your blinds and we have received cleared payment, we will put them into production and you should expect them to be delivered within 10 days. Please note your blinds will be dispatched separately to any other items you may have ordered. We use a courier service to dispatch the blinds to you who typically deliver between 8am-6pm Monday to Friday. Please be aware we do require you to sign for your blind delivery, however if no one is home when delivery is attempted the courier will leave a card. This will enable you to rearrange delivery directly with the courier for your convenience.

24 Hour Collection from our Warehouse

Been let down by another supplier or miss calculated your timings, no problem you can collection direct from us with just 24 hours' notice, Monday to Friday only. If you prefer to collect from us, we can have your set of doors ready for collection within 24 hours of your order being received (subject to payment being cleared before collection or by paying cash on collection).

Should any of the above not meet your delivery/collection requirements, please contact our customer service team on 01625 442899.

Bank Holidays and Christmas

Normal delivery times are not applicable over bank holidays and Christmas.

Receiving your Order

In line with latest Government advice, and to ensure the safety of our customers and staff, currently we will only be able to deliver outside or ‘to the threshold’ and cannot enter customers' properties.

You will be invited to inspect your delivery whilst the driver is on site. It is important to check for signs of packaging damage there and then, and this must include the checking of all corners, faces and edges of the items. Should any damage be visible please call immediately to advise us on 01625 442899 whilst the driver remains on site.

You will not be required to sign for your delivery BUT a person over the age of 18 must still be available to accept the delivery, and importantly with visible access to the delivery address premises.

Once you’ve checked your delivery for signs of packaging damage, you will be responsible for handling the goods to their final resting place within the property. Some of our doors are very heavy so we would recommend a 2 person lift for safety.

Once the items are inside your property, please ensure you fully unpack and check the delivery for any missing parts / defects as per our advice in our Homeowners Manual. You’ll find a full list of items you should have received in the assembly instructions included within the hardware pack. Importantly these must be checked and reported to us within 72 hours of delivery.

Please note: we keep a full stock of spare parts for immediate dispatch. There is no need to return the full set if a component is found to be defective or missing.
We cannot accept claims for damage or scratched glass after 72 hours following delivery or after the installation has begun.

Delivery Process

All deliveries are to a single UK address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We recommend that you do not book fitters until your order has been checked and received.

Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.

Storing Your Doors

Before installation, your new doors including frame, should be stored flat and not on an edge or end. They should also be handled carefully, stored in a dry and well-ventilated place.

Any unfinished doors ( such as a selection of the Vufold internal range and Elite Unfinished external range), should not be stored in your home or other building until building work, plastering or painting has been completed and the room is dry. We recommend that any unfinished products are finished and sealed prior to installation.

Your new doors are heavy and therefore we recommend that two people are used to lift and move them about. 

Front Door Accessory Item(s) Delivery

Delivery charges for these products may vary depending on product type and the quantity ordered, up to a maximum value of £9.99.
Please see individual product pages for more details.

Accessory Item(s) Delivery (excluding blinds)

Delivery is charged at £4.99 if under £100 and will be delivered between 2 to 4 working days from order accepted.