GUARANTEE AGAINST MANUFACTURING DEFECTS | VUFOLD’S DOOR AND WINDOW GUARANTEE OFFERINGS

15 YEAR GUARANTEE ALUMINIUM DOORS AND WINDOWS

The aluminium door coating of the Ultra, Status and Supreme range of bifold doors , sliding doors, French doors and windows are guaranteed for 15 years if they are installed 800 metres from the sea. This is a significantly higher guarantee in comparison to many other bifold door brands, providing you with peace of mind that you will be provided with the best customer service experience possible.

TIMBER AND COMPOSITE DOORS AND WINDOWS

Vufold timber and composite external bifold doors, French doors, front doors, windows and roof glazing are guaranteed for ten years against manufacturing faults, including all our glass units. The guarantee is to the original purchaser only and proof of the date of purchase is required. The guarantee is conditional upon following and complying with the Vufold instructions and recommendations for installation, care and maintenance and our homeowner’s manual. This guarantee covers the replacement of faulty parts only and does not cover incidents and expenses.

PLEASE NOTE: If you believe you have a claim for manufacturing defects under the Guarantee Terms and require a site visit from a Vufold representative, there will be an initial charge of £250 before the visit can be arranged. If manufacturing defects are found, this payment will be refunded. However, upon inspection by the Representative, the Guarantee claim is not caused by a manufacturing defect, but is caused by insufficient maintenance, or by poor or incorrect installation, the £250 cost will not be refunded. In every case, a full and detailed site visit report will be provided to you with recommendations of what action will be required to solve the problem.

HARDWARE AND HANDLES

Handles, locks and our special external bifold door hardware components are guaranteed for a ten-year period against manufacturing faults subject to regular maintenance and care in use.

Please Note: If you are experiencing a lock related issue there will be an initial locksmith call out charge of £174 payable before the locksmith will attend site. A report will be provided within 30 days after the inspection. If the lock is found to be defective due to manufacturing, then the charge will be refunded in full. If; however, the lock issue is not caused by a manufacturing defect but is caused by poor or incorrect installation or misaligned doors the £174 will not be refunded.

Find out more about choosing bifold door hardware and accessories here.

VUFOLD INTERNAL ROOM DIVIDER DOORS

Vufold internal bi-fold room dividers are guaranteed for fifteen years against the occurrence of manufacturing faults. Our customer promise means that if anything is found to be faulty on delivery, we will exchange it without question. Please follow the instructions for finishing and coating the door sets as instructed in the homeowners' manual supplied and set out in the timber care section of the site.

Find out more about choosing an internal door here.

Vufold’s guarantee offering: a summary

Popular bifold door brand comparison: guarantee

Are you looking for a new bifold door? Find out more about what else to consider when choosing a new bifold door here.

RECOMMENDATIONS FOR STORAGE, INSTALLATION AND MAINTENANCE

Installation instructions are supplied in the Hardware Box of each Vufold set. Additionally, the installation instructions can be downloaded here.

This guarantee offered by Vufold on all products is subject to our terms and conditions and our homeowners’ manual being followed and complied with.

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