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Guarantee against Manufacturing Defects

Guarantee

Vufold timber and composite (timber and aluminium) external and internal bifold doors, French doors and windows are guaranteed for ten years against manufacturing faults, including all of our glass units. Vufold aluminium Status and Supreme ranges are guaranteed for fifteen years against the occurrence of manufacturing faults. The guarantee is to the original purchaser only and proof of the date of purchase is required. The guarantee is conditional upon following and complying with the Vufold instructions and recommendations for installation, care and maintenance and our home owner’s manual. This guarantee covers replacement of faulty parts only and does not cover incidental expenses.

PLEASE NOTE: If you believe you have a claim for manufacturing defects under the Guarantee Terms and require a site visit from a Vufold representative, there will be an initial charge of £250 before the visit can be arranged. If manufacturing defects are found, this payment will be refunded. However, If upon inspection by the Representative,  the Guarantee claim is not caused by a manufacturing defect, but is caused by poor or no maintenance or by poor or incorrect installation, the £250 cost will not be refunded. In every case a full and detailed site visit report will be provided to you with recommendations of what action will be required to solve the problem.

Hardware and Handles

Handles, locks and our special external bifold door hardware components are guaranteed for a ten year period against manufacturing faults subject to regular maintenance and care in use.

Please Note: If you are experiencing a lock related issue there will be an initial locksmith call out charge of £134 payable before the locksmith will attend site. A report will be provided within 30 days after inspection. If the lock is found to be defective due to manufacturing then the charge will be refunded in full. If however the lock issue is not caused by a manufacturing defect, but is caused by poor or incorrect installation or misaligned doors the £134 will not be refunded.

Aluminium powder coating

The aluminium coating of the Ultra, Status and Supreme range of bifold doors, French doors and windows is guaranteed for 15 years if they are installed 800 metres.

Vufold internal room divider doors & External Unfinished Doors

Vufold internal bi-fold room dividers are guaranteed for ten years against the occurrence of manufacturing faults. Our customer promise means that if anything is found to be faulty on delivery, we will exchange it without question. Please follow the instructions for finishing and coating the door sets as instructed in the homeowners manual supplied and set out in the timber care section of the site.

Recommendations for Storage, Installation and Maintenance

Installation instructions are supplied in the Hardware Box of each Vufold set. Additionally the installation instructions can be downloaded here.

This guarantee offered by Vufold on all products is subject to our terms and conditions and our homeowners’ manual being followed and complied with.