Frequently Asked Questions
Triple glazing adds and improves the thermal efficiency, giving your doors a better U-value.
U-values measure how effective a material is as an insulator. The lower the U-value, the better the heat insulation.
We normally supply all our doors in fixed standard sizes. However, a bespoke service may be available - please provide further information including dimensions via the Contact Us page, or calling our customer service team.
All standard-sized Vufold external bifold doors open outwards only. However, we can offer a bespoke open-in door set in our Supreme aluminium range only.
Our Master and Elite french doors can open inwards or outwards (you specify which when ordering).
Our Ultra french doors open outward only.
Our ‘external’ cill would be required if your door set is going to be installed on an external wall open to the elements. However, it is possible to install the ‘external cill’ flush with your internal or external floor.
All our bifold doors (except the aluminium Supreme range) are top-hung for ease of operation, and the bottom track is designed to be used as a guide.
The Supreme doors are bottom hung and have a self-cleaning bottom rolling system with built in removable track covers.
We guarantee all our door sets for 10 years against manufacturing defects and 5 years on our glazing units.
The Vufold Ultra and Supreme aluminium finish is guaranteed for 15 years depending on location and proximity to the coast.
Blinds are guaranteed for 1 year from installation date.
View further details on our guarantee.
Yes - all Vufold doors have a single-opening daily-access door.
Our doors have not been designed to be trimmed. Doing so may invalidate your warranty.
‘Prefinished’ means that our doors have had 3 coats of a microporous wood finish applied in the factory, so they are ready to install without needing further treatment or finishing during installation.
Prefinished doors still require regular maintenance, of course. We supply a range of maintenance kits, care products and finishes here.
We do not offer alternatives on glass. Our internal doors are supplied with clear toughened safety glass only.
We do have blinds available should you need additional privacy or shade.
No, the blinds are not integral to the glass, but fit neatly to the beading of the door.
We have a range of blinds available that have been specially designed to fit Vufold external and internal doors (except for our Edge internal doors).
No, we do not currently supply trickle vents as they are not always required on every installation.
Please check with building control / regulations if they are required for your installation.
We have a showroom in Macclesfield where we display many of our door ranges - see our showroom page for more details.
If that's not convenient, we also regularly attend exhibitions across the country where we have several door sets on our stands for you to inspect and try out. See Vufold Near You to see if we're going to be at a show near you.
No, our doors are not provided with a fire rating.
No, FENSA relates to the person(s) installing the doors or windows.
The FENestration Self-Assessment scheme (FENSA) has been set up by the Glass and Glazing Federation (GGF) and other industry bodies in response to the building reguilations. A FENSA registered fitter just means that they are self-certifying the compliance of the windows or doors with the building regulations.
Yes - the diagrams below show the opening options available with our doors sets.
You would normally allow 10mm to the outer frame height and width. Below is the outer frame and suggested brickwork opening size for our external bi-folding door sets to allow room for mastic sealing around the frame (applies to bifolding door sets only).
Outer Frame Size Brickwork Opening Size Width mm Height mm Width mm Height mm
1790 2090.2 1800 2100.2
2090 2090.2 2100 2100.2
2390 2090.2 2400 2100.2
2690 2090.2 2700 2100.2
2990 2090.2 3000 2100.2
3590 2090.2 3600 2100.2
4190 2090.2 4200 2100.2
4790 2090.2 4800 2100.2
No treatment prior to installation is required on prefinished Vufold doors - however. regular maintenance is required. We have a full range of kits to help you maintain your timber doors. Please visit our maintenance section for more details on these products.
Our internal doors are supplied unfinished and will need treating before installation.
With top-hung / top roller systems, it is vital to fix through the aluminium track, timber frame head and lintel. Vufold doors are top-hung (except our aluminium Supreme range, which is bottom-hung), so all the weight is supported from the aluminium top channel and the head of the timber frame, hence the importance of a secure fixing into the lintel, to enable the system to work correctly.
For fixing into RSJ / ‘I’ lintel use nuts and bolts (not provided). Direct frame fixings are provided to fix to a steel lintel.
If in any doubt consult a structural engineer.
FRAME Jamb: normally installed 5-10mm back from face of building, with cill on brick course.
No, each door set is provided with a comprehensive installation manual, along with all the hardware, drill bits and fixings required to install the doors.
Once your order has been dispatched to our delivery company, you will be contacted by phone, text and or email to book in a delivery day and timeslot.
We offer free UK mainland delivery.
Please see delivery info for full details.
With our free delivery service, you would normally receive delivery within 3 working days, 14-17 working days for windows, the Supreme double glazed door range and if you are paying via finance and 21-28 working days for the Supreme triple glazed door range.
With our free delivery service, you would normally receive delivery within 14-17 days.
Yes, you can collect your order from our warehouse with 48 hours’ notice from time of placing your order, Monday to Friday and by prior arrangement only.
We offer a 2-man home delivery service. Each door will be individually packed, supplied fully glazed and your frame will arrive unassembled.
Once your doors have been inspected they need to be stored flat in a dry room.
Yes - once your order has been placed and confirmed by our customer service team, you will be contacted by the delivery company and advised of a designated day and timeslot.
We will do our utmost to work around your request; however, this will depend on other deliveries and can sometimes cause delays in receiving your order.
You have the option to delay the dispatch of your new Vufold doors by a maximum of 4 weeks when you place your order: simply select the 'Delayed dispatch' option on the Delivery Method section at checkout, and you will be presented with a set of dates to choose for your order to be dispatched from our warehouse.
Normal timescale for recoating is between 2 and 5 years. However, we advise that you check your timber door set regularly and re-coat if necessary as this will depend on location and weather.
Please see care and finishes guidelines for further information.
We recommend using a high build microporous wood finish.
We do have maintenance kits available to purchase directly from Vufold. Please see maintenance kits section.
We recommend finishing your doors with at least 3 coats of a high build microporous wood finish to all faces and edges to make sure all the timber parts are fully sealed.
We do not recommend using a wax or oil and this may invalidate your warranty.
Please see care and finishes guidelines for further information.
Yes. You can specify trickle vents when ordering.No - our windows are supplied fully glazed and designed to be installed on site by a competent tradesperson.14 - 21 days.Yes - please contact us so we can discuss your requirements.No, our windows are double-glazed only.Our units are 28mm thick.Yes.It means that the space between the two panes of a double-glazed window is filled with argon, rather than air. Argon is much better than air at keeping heat in and cold out.The Supreme windows have a U Value of 1.6 W/m2k and the Ultra windows have a U Value of 1.5 W/m2k