Frequently Asked Questions

Triple glazing adds and improves the thermal efficiency, giving your doors a better U-value.

U-values measure how effective a material is as an insulator. The lower the U-value, the better the heat insulation.

Yes, a bespoke service is available - please provide further information including dimensions via the Contact Us page, or call our sales team.

We do have a range of standard sizes available to order immediately via the website. 

Yes, we can offer a bespoke open-in door set in our Supreme and Status aluminium ranges only. Our, Status and Supreme French doors can open inwards or outwards (you specify which when ordering).

All standard-sized Vufold external bifold doors open outwards only.

Yes - all Vufold bifold doors have a single-opening daily-access door with the exception of the 2 door Status or Supreme.

Our doors have not been designed to be trimmed(unless stated on individaul product page). Doing so may invalidate your warranty.

Yes - the diagrams below show the opening options available with our doors sets.

3-Door set opening options:

4-Door set opening options:

5-Door set opening options:

6-Door set (the only configuration):

You would normally allow 10mm to the outer frame height and width. Below is the outer frame and suggested brickwork opening size for our external bi-folding door sets to allow room for mastic sealing around the frame (applies to bifolding door sets only).

With top-hung / top roller systems, it is vital to fix through the aluminium track, timber frame head and lintel. Vufold doors are top-hung (except our aluminium Status and Supreme ranges, which are bottom-hung), so all the weight is supported from the aluminium top channel and the head of the timber frame, hence the importance of a secure fixing into the lintel, to enable the system to work correctly.

For fixing into RSJ / ‘I’ lintel use nuts and bolts (not provided). Direct frame fixings are provided to fix to a steel lintel.

If in any doubt consult a structural engineer.

Frame jamb: normally installed 5-10mm back from face of building, with cill on brick course.

No, each door set is provided with a comprehensive installation manual, along with all the hardware, drill bits and fixings required to install the doors.

However, you will have to purchase a high build microporous wood finish and make sure you apply three coats to any unfinished door before installation.

Once your order has been dispatched to our delivery company, you will be contacted by phone, text and or email to book in a delivery day and timeslot.

All timber products and Supreme Express bifold doors would normally be delivered within 5 working days (excluding outlying areas). Delivery lead-times can vary by product, so we recommend checking the individual product pages for the most accurate information.

Yes, you can collect in stock timber doors, and Supreme express doors only from our warehouse with 48 hours’ notice from time of placing your order, Monday to Friday and by prior arrangement only.

Delivery methods are determined by the product and may include either a two-person home delivery or a customer-assisted service. Please check the individual product pages for specific delivery details.

Once your order have been received and inspected, the product(s) need to be stored flat in a dry room.

This will be a one-person delivery service, and the goods will need to be unloaded from the vehicle by you or your nominated person(s). Our driver is unable to assist with the offloading of your goods or help with getting them into the delivery address.

Yes - once your order has been placed and confirmed by our customer service team, you will be contacted by the delivery company and advised of a designated day and timeslot.

We will do our utmost to work around your request; however, this will depend on other deliveries and can sometimes cause delays in receiving your order.

No, we’re unable to delay dispatch due to limited storage space. Your order will be delivered within the lead time agreed at the time of purchase. If you're unable to accept delivery within that timeframe, storage fees of £50.00 (inc. VAT) per week, per door set will apply. These must be paid before dispatch can be rescheduled.

Yes. You can specify trickle vents when ordering.

No - our windows are supplied fully glazed and designed to be installed on site by a competent tradesperson.

Please view the individual window product page for current delivery timescales.

Yes - please contact us so we can discuss your requirements.

No, our windows are double-glazed only.

Our units are 28mm thick.

Yes.

It means that the space between the two panes of a double-glazed window is filled with argon, rather than air.

Argon is much better than air at keeping heat in and cold out.

The Status/Supreme windows have a U Value of 1.6 W/m²K and the Ultra windows have a U Value of 1.5 W/m²K

No. Venetian blinds consist of horizontal slats, our blinds are a pleated fabric.

The body of our blinds are a coated aluminium rail paired with carefully chosen fabric and specially designed to suit compact spaces, so they will not interfere with the operation of your doors.

Our blinds are operated manually by simply raising and lowering the bottom rail of the blind body, which holds its position under tension at your required height.

No, the blinds will reduce the amount of light transfer, however, they are not blackout.

Our blinds have been specially designed for self-install, with everything meticulously thought out in advance, they are a breeze to install.

Our timber door blind sets are installed by drilling small holes with the use of a template and fixing the blind onto the beading of your door’s top and bottom timber rail.

The blinds can be carefully sponge cleaned.

Your blinds will be delivered within 10 days of you placing your order / cleared payment being received.

Our blind supply has been disrupted due to the Covid-19 pandemic and we are unable to deliver within our usual 10 days. If you wish to order blinds at the same time as doors we will endeavour to deliver your blinds at the earliest available opportunity. Please contact our sales team on 01625 44 28 99 for further updates and information.

No, your blinds will be despatched separately via a courier who delivers Monday – Friday typically between 8am-6pm. They will require a signature, however, if you are not home when they attempt delivery, they will leave a card for you to arrange a redelivery at your convenience.

All of our blinds can easily be replaced as they sit on the face of the door, rather than being integrated into the glazing unit itself.

No, our blinds are only suitable for Vufold internal and external doors, excluding the Edge internal door design, or the Status and Supreme triple glazed doors.

All of our blinds are child safe by design, meaning there are no free-hanging cords.

Yes, we offer a 12-month guarantee with the blinds against manufacturing defects.