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Terms and Conditions – JCI Limited including our brand named products

Terms and Conditions - Trade Customers

1. Your Acceptance

By using and/or visiting the web site (otherwise referred to as the Website, us, we, or our), you hereby agree to these terms and conditions. If you do not agree to these terms, then please do not use the Website. The Website is the property of JCI Ltd. (the “Owner”). These terms and conditions apply to your use of this website, including any orders that you place. Please read these terms carefully before using this website. These terms and conditions do not affect your statutory rights.

2. Security

If you decide to register with the Website, take care of your account by never sharing your user details with anyone and selecting a password unique to this site. Each registration is for a single user only. The Owner will under no circumstances be liable for any losses caused by any unauthorised use of your account. Please note that you may be liable for any losses suffered by the Owners or others due to such unauthorised use.

For further information please read our Security page on the Website.

3. Privacy

Other than personally identifiable information which is covered separately in our ‘Privacy policy’ posted separately on the Website, any material you transmit or post to the website shall be considered non-confidential or non-proprietary. We shall have no obligation with respect to such material. We and our designers shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.

4. Access to the Website

We will try to ensure that the Website is available 100% of the time for our customers. However, we shall not be liable if the Website is unavailable at any time and for any period, irrespective of reason.

5. Copyright and Database Rights

Unless otherwise stated, the copyright and other intellectual property rights for all materials on the Website are owned by JCI Limited. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of the Website for any other purpose is prohibited.

Any rights not expressly granted in these terms are reserved.

6. Payment

We accept Visa and Mastercard credit cards and Maestro, Visa debit and Solo debit cards.

7. Placing an order

When you place an order through the Website, we will send an email to confirm that we have received the order. All orders are subject to these terms and conditions.

We cannot accept an order until payment has been received in full for all products and any related delivery charges.

Orders placed through the Website represent an offer to purchase a product. It is accepted for each product when we send you an email to confirm that the order has been received. We reserve the right to reject any order for any reason.

All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. If we cannot fulfil the order we will refund any payments we have received from you as soon as possible and within 30 days.

8. Delivery

Our delivery procedure is set out in our separate document ‘Delivery information’. However it is the responsibility of our customers to follow this procedure and the checking process, for damage reporting, required by our carriers when arriving at the site. Please read the ‘Delivery information’ we provide on the Website carefully.

The prices on the Website include delivery charges to England, Wales and Scotland apart from off-shore locations, including but not limited to the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland. For off-shore location delivery charges please contact us by email or telephone prior to placing your order.

All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We recommend that you do not book fitters until your order has been checked and received.

Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.

9. Changing your agreed delivery date

Once a delivery date has been booked and agreed with you this can be changed if we are notified by you, up to 5 working days prior to the agreed delivery date. If we are notified after this time and a change to the delivery date is required by you, the goods may have already left our premises and we will have to charge £100 to re-schedule the delivery. This payment will be required prior to re-arranging the delivery date.

10. Pricing

All prices are shown excluding VAT where appropriate. VAT will be charged at the point of purchase and clearly shown on your invoice and order confirmation.  Our site contains a number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that where a product’s correct price is less than our stated price or higher than our stated price we will contact you for instructions before dispatching the product.

All prices are subject to change without prior notification. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation email.

11. Guarantees

We provide guarantees on many of our products where stated or our guarantee logo appears. Please take time to read and understand the guarantee which is posted on the Website. Our guarantees are linked and combined to following the procedures and recommendations in our assembly and installation instructions, care and maintenance procedures, and our Home Owners manual. These can be downloaded, printed or read on the Website. All purchasers should read these documents prior to receipt of delivery in order to fully understand the requirements and terms.

12. Cancellation and returns

These rights during the ‘Cooling off period’ and other rights or obligations only apply to consumers and not to business buyers.

As a consumer you have the right to cancel your order for any reason within 7 working days from the date of delivery. To do so you must notify us in writing (preferably email) within those seven days.

Orders placed for made to measure products may not be cancelled.

If the ordered products have not been dispatched by us at the time of cancellation we will refund to you all the monies paid by you within 30 days.

If the products have been received or dispatched to you, and it is your intention to cancel, then the goods should not be unpacked on arrival and - very important - must be insured by you and returned by you without damage or missing parts, using transport arranged by you. On receipt back at our premises the transport company you have used must allow us time to check the goods in their presence for damage or missing parts. If this time is not allowed then you agree to accept our findings once the goods have been checked. Please call our customer service department to arrange on 01625 44 28 99 or email

While in your possession you must keep any products you intend to return to us in good condition. You will be responsible if they are lost, damaged, or destroyed whilst they are in your possession as ownership of the goods and title pass to you on delivery. The goods must be returned to us in good condition and within 14 days of receipt by you and we reserve the right to check on arrival back at our premises that there is no damage or missing parts.

On arrival back at our premises we will refund all monies paid by you, less a handling charge and less any costs for damages or missing parts.

If the product is received by you and has transit damage to the outer packaging then this must be noted when signing the carrier’s delivery note or hand held computer. If it is obvious that the whole set has been damaged during transit then you can refuse delivery and ask for a replacement set to be sent.

If when unpacking the goods and within 72 hours of delivery you find that there is a manufacturing fault or missing parts then there is no need to return the full set as you can contact our customer service department on 01625 442 899 and they will send out replacement parts. (See our Home Owners Manual on the Website for full details).

13. Product Reviews

After you have purchased a product we will send you an email inviting you to leave feedback on that particular product. These reviews are very helpful for us to identify any issues and for potential customers to hear what an existing customer has to say about Vufold and its products. When leaving a review you acknowledge that any review, feedback or rating which you leave may be published and agree it can be displayed and used for as long as we consider it appropriate. Your review will not disclose any personal data about you or identify you other than the name you input on the review form.

By submitting a review you grant Vufold a non-exclusive royally free license to use or edit ( but not falsely alter) any review posted by you. We reserve the right to publish, edit or remove reviews as we deem fit without giving you notice.

Vufold will not be held responsible for a decision to purchase an item based on the review, rating and feedback left by existing and previous customers.

14. Image/Photo Submission

We will pay £50 for images that are emailed to us via the email address  of a Vufold door set installed in your home or installed by you in a client/customer/another’s home that we subsequently post on the website. The £50 payment is on a per order basis and is not payable for each image submitted from that order.

No personal information to identify you or the address will be published or used. Any text information will be limited to property type, county location and door range. For example: Vufold Ultra on detached house in Cheshire.

By submitting a photo and receiving payment, you grant Vufold a non-exclusive royally free license to use the image on web, print email or other form of advertising Vufold deem fit without giving notice. We reserve the right to publish, edit or remove photos and images without giving you notice.

15. Limitations of Liability

Nothing in these terms shall exclude or in any way limit the Owners liability for fraud, or for death or personal injury caused by negligence, or any other liability to the extent such liability may be excluded or limited as a matter of law. The Owner will not be liable for any loss of actual or anticipated income or profits, loss of contract or for any special, indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known. Subject to the aforesaid, the Owners maximum aggregate liability under or in connection with this agreement, whether in contract, tort (including negligence) or otherwise, will in no circumstances exceed £1000.

For the avoidance of doubt, the Owner shall not be liable in any way for user submissions or for the defamatory, offensive or illegal conduct of any third party.

The Website is controlled and offered by the Owner in the United Kingdom. The Owner makes no representations and gives no warranties that the Website is appropriate or available for use in other locations. Those who access or use the Website from other jurisdictions do so at their own risk and are responsible for compliance with any local laws.

16. Indemnity

You agree to defend, indemnify and hold harmless the Owner, its directors, employees and agents, from and against any and all claims, damages, losses, liabilities, costs or expenses (including but not limited to legal fees) arising from: (i) your use of and access to the Website; (ii) your breach of any of these terms; (iii) your breach of any third party right; (iv) any claim that any one of your submissions caused damage to a third party. This indemnity shall survive your use of the Website.

17. Disclaimer

All sizes quoted are approximate. Imagery used on the Website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on the Website.

We cannot and do not guarantee that any material available for downloading from our website will be free from infections, viruses and/ or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements.

18. Assignment

These term and any rights of licences granted hereunder may not be transferred or assigned by you.

19. Trade Customer Discounts

Approved Trade Cashcard customers are eligible for discounts on all products sold through the website with the exception of the mini door samples and accessories.

Approved Trade Cashcard customers discounts are based on the current consumer selling price. Any product(s) discounted for clearance on the consumer site will NOT be eligible for a further trade discount.

Approved Trade Cashcard customers receive a 10% discount when their account is created. We reserve the right to alter the percentage discount traders receive without given prior written notice.

20. Approval of Trade Cashcard Accounts

Vufold Trade Cashcard applicants must provide valid evidence that they represent a trading company working in an industry that provides or fits doors. This evidence must be provided to Vufold and be accepted before a Trade Cashcard account is approved. Evidence can be provided in the form of:

  • Business letterhead including company registration number
  • Certificate of incorporation
  • Trade invoice or order form (dated within 2 months)
  • VAT registration
  • Tax related document (dated within 2 months)
  • CSCS card
  • Business bank statement (dated within 2 months)

21. General

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted to the site and will take effect immediately. You should therefore, read the terms and conditions each time you access this website.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

Vufold Limited
Queens Court
Queens Avenue
SK10 2BN

Tel: 01625 44 28 99 or email

Company number: 3889223