Delivery Information

Free Standard UK Mainland Delivery

Delivery is free to England, Wales and Scotland apart from off-shore locations, including, but not limited to, the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland. For off-shore location delivery charges please contact us by email or telephone before you place your order.

We operate a professional 2-man home delivery service with delivery to most mainland UK postcodes within 10 working days of the order being accepted. Deliveries to more outlying areas may take a little longer.

Within a few days of accepting your order, you will be contacted by the Customer Service delivery team who will give you a date and approximate time for the delivery. Every care is taken to ensure these dates and times are adhered to but there may be circumstances beyond our control, such as weather or traffic conditions, that result in a slight delay.

We will assume that when an order is placed, you are willing and able to accept delivery of your Vufold product within the above time frame and day to suit our delivery route.

 If you wish to delay your delivery outside of these time scales, you must inform us prior to or at the time of order. Once your doors have left our warehouse and have been collected by our transport company, the delivery process has begun and therefore you can no longer delay the delivery. Delaying beyond our 10 days may incur extra charges which will be the responsibility of the purchaser. These extra charges will need to be paid for prior to the delivery.

Express delivery

In a hurry? We now offer a quick delivery service of 3-6 working days depending on area. This is a chargeable delivery service and cost is dependent on your postcode area and the contents of your order.

The option to use Express delivery will be presented to you during the checkout process, along with this calculated charge.

Collection from our Warehouse

Collections can be made with 24 hours' notice, Monday to Friday only.

If you prefer to collect from us, we can have your set of doors ready for collection within 24 hours of your order being received (subject to payment being cleared before collection or by paying cash on collection).

Should any of the above not meet your delivery/collection requirements, please contact our customer service team on 01625 442899.

Receiving your Order

On arrival at your premises, before you unpack your new Vufold doors please check that there has been no obvious damage to the goods or packing by the courier or delivery company.

If any damage is found, please follow these procedures:

• If the goods are clearly damaged: please refuse delivery and mark the delivery note or hand-held computer, as badly damaged and returned. Then call our customer service on 01625 442899 to inform us.
• If only the outer packing has some damage: please accept the goods and mark the delivery note ‘packaging damaged’.

You should unpack your folding doors or French doors and check for manufacturing faults, defects or missing parts within 72 hours of delivery. You'll find a full list of items you should have received in the assembly instructions included within the hardware pack.

If there are any faults, defects or missing parts please contact our Customer Service Helpline on 01625 442899.

Please note: we keep a full stock of spare parts for immediate dispatch. There is no need to return the full set if a component is found to be defective or missing.

We cannot accept claims for damage or scratched glass after 72 hours following delivery or after the installation has begun.

Delivery Process

All deliveries are to a single UK address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We recommend that you do not book fitters until your order has been checked and received.

Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.

Storing Your Doors

Before installation, your new doors including frame, should be stored flat and not on an edge or end. They should also be handled carefully, stored in a dry, well ventilated place and kept in their packaging.

Any unfinished doors ( such as the Vufold internal range), should not be stored in your home or other building until and building work, plastering or painting has been completed and the room is dry. We recommend that any unfinished products are finished and sealed prior to installation.

Your new doors are heavy and therefore we recommend that two people are used to lift and move them about.