Delivery Information

We operate a professional 2 man home delivery service. This is a named day service by arrangement with our customer service team, and a day to suit you our valued customer. On the day of delivery you will be contacted if possible by text to suggest whether it will be a morning or afternoon delivery, morning is 8am to 1pm and afternoon 1pm to 6pm. These timings are subject to traffic conditions and may vary.

On arrival at your premises before you unpack please check that there has been no obvious damage to the goods or packing by the courier or delivery company. If any damage is found please follow the following procedures:

• If the goods are clearly damaged – please refuse delivery and mark the delivery note or hand held computer, as badly damaged and returned. Then call our customer service to inform on 01625 442899
• If only the outer packing has some damage – please accept the goods and mark the delivery note ‘packaging damaged’.

You should unpack the door set and check for manufacturing faults, defects or missing parts within 72 hours of delivery. You’ll find a full list of items you should have received in the assembly instructions included within the hardware pack.

If there are any faults, defects or missing parts please contact our Customer Service Helpline on 01625 442 899.

Please note: we keep a full stock of spare parts for immediate despatch. There is no need to return the full set if a component is found to be defective or missing

We cannot accept claims for damage or scratched glass after 72 hours following delivery or after the installation has began.

The prices on the Website include delivery charges to England, Wales and Scotland apart from off-shore locations, including but not limited to the Inner and Outer Hebrides, Orkney, Shetland, Isle of Wight, Isle of Man, and Northern Ireland. For off-shore location delivery charges please contact us by email or telephone prior to placing your order.

All deliveries are to a single address as provided by you and if this is not the correct address we reserve the right to charge for re-delivery. All deliveries must be signed for by a person over the age of 18.

Should we try and fail to deliver on the proposed delivery date because there is no one available to take delivery, then we reserve the right to charge for any further attempted deliveries, transportation charges or storage charge which we incur as a result.

We recommend that you do not book fitters until your order has been checked and received.

Delivery times are estimates. We will try our best to meet the outline delivery schedule but shall not be responsible for any failure to deliver ordered products within these time frames.